TRSoftware, hardware, automation and compliance services
Alongside our products we run the process with you, from installation through validation to annual maintenance. Because the software, electronics and field teams are in one company, responsibility does not scatter.
Software development and deployment
Web-based, multi-tenant process management platforms with a BPMN process engine and reporting, deployed on the institution's own server or in a cloud environment it designates (Linux, Tomcat, PostgreSQL with TimescaleDB, ActiveMQ, Docker or Kubernetes).
- Process and form design specific to the institution
- Data migration from existing records and spreadsheets
- Test and acceptance cycle with defined exit criteria
- User training and documentation, repeated on request
Electronics and embedded systems
Product development under a fixed discipline — requirement, schematic, PCB, prototype, field and user acceptance test — covering ESP32, STM32 and ARM firmware, sensor boards, and MQTT, Modbus and RS485 interfaces.
- Sensor and board design for a specific measurement requirement
- Enclosure and mechanical design
- Series production on our own surface-mount line at Teknopark İstanbul
- Field calibration and periodic verification
Automation: cleanroom, HVAC and cryogenic lines
PLC-controlled cleanroom pressure management, liquid nitrogen piping and automatic filling automation, and edge data collection where a controller has to be added to equipment that did not ship with one.
- Vacuum-jacketed LN2 line design and commissioning
- Automatic filling and cylinder changeover control
- Oxygen deficiency alarm interlocked with ventilation and filling
- Controlled-rate freezer integration
Validation and compliance support
User requirement specifications, IQ and OQ documentation, and compliance files mapped to 21 CFR Part 11, EU Annex 11, GAMP 5, ISBT 128 and FACT-JACIE expectations.
- URS and requirement analysis before scope is fixed
- IQ, OQ and PQ protocols and reports
- Evidence sets prepared ahead of an audit
- Documentation packages for licensing and accreditation applications
Integration
Integration with hospital information systems, laboratory information systems, ERP and CRM over HL7, SOAP and REST; on the device side MQTT, Modbus RTU and TCP, OPC UA and CAN.
- Patient and donor data drawn from the hospital information system
- Stock and invoicing aligned with ERP
- Automated result capture from quality control instruments
- Adoption of existing monitoring systems rather than replacement
Deployment, maintenance and support
An annual maintenance and support agreement with defined response times, remote assistance over VPN, and on-site intervention through the field service network of Labor İldam, the laboratory equipment distributor and service organization that founded us.
- Version updates included during the support period
- Remote support over VPN with access recorded
- On-site service across Turkey; export installations handled case by case
- Periodic calibration and verification records
Technical service analysis and training
Manufacturer case analysis on laboratory equipment, field measurement and calibration procedures, technician training programs and a help desk for service records.
- Manufacturer ticket and fault analysis
- Biosafety cabinet airflow calibration procedure
- Technician academy with module examinations and competency tracking
- Help desk and case tracking portal
Field support together with Labor İldam
Where on-site intervention is needed, Labor İldam's technical service network across Turkey takes over. Equipment maintenance, calibration and software support are brought onto one annual calendar. See the Labor İldam partnership page for how responsibility is split.
Service level
- Annual maintenance and support agreement with defined response times
- Remote support over VPN and version updates
- Periodic calibration and verification records
- User training, repeated on request
Let us work out the scope together
Tell us about your processes and equipment park and we will identify which services you need.